Our client is an industry-leading professional services provider and a Fortune 500 enterprise that operates a complex ecosystem of 1,000 tools and applications deployed across various business units and departments.
challenge
Streamlining enterprise technology onboarding and boosting software ROI
Launching dozens of digital projects and product updates annually, the company was looking for a universal solution that would help them adopt innovationand facilitate change management at scale. To achieve this, the company aimed to implement a self-sufficient technology onboarding solution that would:
- Reduce digital friction and simplify employee training
- Drive increased productivity and cost savings
- Improve company-wide technology adoption and boost ROI
Based on our proven track record as a dedicated enterprise digital transformation partner and our history of successful collaborations, the company approached Trinetix.
solution
Implementing a digital adoption platform (DAP) and maximizing its value with a specialized CoE
Embarking on the project, we started by assessing the existing technology toolkit as well as analyzing employee journeys and workflows to identify major process bottlenecks and inefficiencies.
01. Facilitating end-to-end DAP deployment
Our goal was to find a universal solution covering a wide array of enterprise apps yet providing personalized experiences to streamline user adoption, that’s why we chose to implement a digital adoption platform (DAP).
Working side-by-side with the client, we researched the DAP market to come up with a reliable solution that would easily integrate with the system and handle onboarding processes while providing step-by-step self-support capabilities.
02. Establishing CoE to drive impactful solution adoption
Ensuring consistent and smooth DAP service delivery and driving a company-wide technology adoption required a strategic approach. That’s why, Trinetix established a dedicated center of excellence (CoE) to ensure that every aspect of DAP utilization—from initial training sessions to ongoing support—is consistently executed to elevate user proficiency and operational efficiency throughout the organization.
02. Embracing a robust citizen development community
Once the platform was successfully deployed into our client’s software ecosystem and started to bring measurable onboarding efficiency improvements, we focused on maximizing its potential through the usage of in-built advanced analytics and impact measurement capabilities.
Trinetix helped the company to establish an active citizen development community empowering employees to take an active role in the digital transformation journey and drive a strong and consistent innovation-adoption culture.
impact
Accelerating digital transformation and driving consistent enterprise success
Acting as a dedicated DAP implementation partner, Trinetix developed and leveraged a tailored technology adoption framework for our client. This approach enhanced employee proficiency with the existing software toolkit and facilitated further digital enablement, making any innovation comprehensive and user-friendly.
For 5 years of consistent technology support, the solution has had a few measurable benefits to the company’s bottom line:
- $7M in annual savings achieved through enhanced process efficiencies across all applications.
- 30% reduction in help desk tickets resulting in lower support costs and improved employee satisfaction.
- Employee productivity boost driving operational excellence and maximizing business performance.
- Improved ROI from digital transformation projects.
Trinetix continues collaborating with the client for consistent DAP support and is currently in charge of company-wide AI enablement.
