СHALLENGE
Optimizing paper-based workflows for security officers to ensure proactive event management, improved time-to-resolution, and workplace productivity
Modern workplaces require increased mobility and digital solutions that enable employees to operate efficiently and securely from any place. To ensure workforce mobility and productivity, progressive businesses abandon paper-based workflows and provide instant access to required tools and data within an integrated digital space.
This was the case for our global professional services client. The company approached us with the need to optimize the workflow for their on-site security service team. Existing process involved management of multiple physical locations, paper-based instructions, and regular security activities—causing fatigue-related inefficiencies.
A centralized digital space to enable smarter working, advanced security, and proactive incident management was a must.
SOLUTION
Shifting to a single, robust virtual workspace for real-time events tracking and facility management
In response to client challenges, Trinetix reviewed the current workflow, end-user needs, expectations, and process bottlenecks to shape a viable future-forward strategy.
Based on discovered insights, we designed and delivered a robust digital workplace (DW) solution aimed at transforming security officers’ workflow into a seamlessly connected and efficient experience.
The delivered DW system provides interactive, easily configurable dashboards where users can launch multiple processes and track changing events—all within a single virtual space.
The system automatically sends alerts if any unexpected events occur and reminds security officers of planned inspections. What’s more, it accumulates historical data and provides automated reporting, allowing the security team to keep track of past events, review resolutions, and ensure 360-degree workflow visibility.
The system also features tools helping the users manage entry permits, track lost and found stuff, and add custom event-based alerts or notifications.
Now, security professionals can access the information they need in a matter of seconds and gain real-time view over the entire facility to ensure preparedness for unplanned scenarios.
IMPACT
Enabling proactive facility monitoring, patrolling, and incident management via a smooth transition to a highly efficient digital workflow
Combining our strategic approach and end-user insights, Trinetix delivered a tailored digital workplace—enabling increased workforce productivity and proactive security event management.
This robust, human-centric virtual space allows for better control over the facility and delivers:
- Increased time savings, speed, and accuracy.
- Improved satisfaction and productivity among security officers.
- Enhanced location security and time-to-resolution due to 360-degree visibility.
- Reduced mental load for the security service team by digitizing time-consuming manual procedures.
